Previous TPA Information

Members can still access information regarding medical claims from 2024, for an additional 18 months after Jan. 1, 2025. Members with questions about medical claims that occurred in 2024, will need to call Blue Cross NC Customer Service at 888-234-2416 for assistance.

Members may continue to access online information regarding 2024 medical claims through Blue Connect via eBenefits until March 31, 2025. 

Frequently Asked Questions

Tab/Accordion Items

Blue Connect will be available for 18 months after Jan. 1, 2025.  The secure chat function will also remain available for 18 months after Jan. 1, 2025. Members who have never established a Blue Connect account will have up to 6 months after Jan. 1, 2025, to create a Blue Connect account. Members will still be able to link to Blue Connect in eBenefits until March 31, 2025.

Blue Cross NC Customer Service at 888-234-2416 will also remain open for 18 months after Jan. 1, 2025.

Access to Blue365 Program: Every year, at the one-year mark of the member’s registration, members are required to reauthenticate their Blue365 membership. If they are no longer a Blue Cross NC member, they will not be able to reauthenticate and their access to the program will be blocked. For example, someone that registered on 3/21 will get that reauthorization email on that same date every year to authenticate their membership. Once they don’t reauthenticate they are unsubscribed and removed from the program so they will not receive that authentication email again.

Gym Discount Programs:  When a member joins Active & Fit Direct or Fitness Your Way, they sign a direct contract with Active & Fit Direct or Tivity which gives them access to their network. If they don’t reauthenticate with Blue365, while they lose access to Blue365, it doesn’t impact the contract they have with either of those partners unless they terminate their contract directly with them.

Members will receive a letter from Blue Cross NC in January 2025, which is a required Notice of Creditable Coverage. Blue Cross NC is required to send these letters as members will no longer be on a Blue Cross NC plan, no action is necessary.